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Is your Sonicare Essence not holding a charge anymore? I learned this trick from calling Philips customer support. The base for our Sonicare Essence just wouldn’t hold a charge even if it was plugged in all the time. This procedure resets the battery. Before you throw it away and buy a new one try this reset procedure, see if it works. I don’t know how many people still have Sonicare Essence, we have 3 of them. I haven’t had to use this Sonicare essence battery reset procedure on any of the brushes we have now but in the past. I’ve had a couple that stopped charging and I ended up throwing them away because the battery reset did not work.
Make sure the base has a brush head on it, set it in the charger, and make sure the charger is plugged in. Press and hold the on button for 5-10 seconds. The base will beep, release the button. Let the toothbrush sit in the charger for 24 hours to completely charge. You will know if it worked if your brush can hold a charge. If not it probably didn’t work and you will probably have to get a new one.
I’ve looked all through the Phillips/Sonicare website for this procedure but I haven’t been able to find it. They have a factory reset procedure but that is for a model that has more than one button on the front. The Sonicare Essence only has 1 button. Like I said earlier, it can’t hurt to try it. If it’s already not working it can’t do any more damage to it.
Philips, the makers of Sonicare says that the batteries are not replaceable and that once you open the brush that it won’t ever work again. I have seen tutorials online where people are able to open it and replace the battery. I have never tried it and honestly, I don’t want to mess with it. I’ve been able to stock up when the Sonicare sets were really cheap so I always have a spare.
If you end up needing a new brush, here are a few to choose from.:
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Many thanks for the info on resetting. It worked for me so far, but seemed to take a few hours to do so. I did the procedure and then left it to charge. I suspect that’s because it hadn’t been changing previously.
I’m so happy to hear, hopefully it works for a while.